At Bownic, we understand that sometimes you may need to cancel your order. However, since our products are handmade and custom-created, cancellations are only allowed within 24 hours of placing the order. After 24 hours, cancellation is not possible as the production process for handmade items begins immediately.
If your order hasn't been dispatched and falls within the 24-hour window, you can cancel it by contacting our customer support team via email at support@bownic.com or call us at +91 6354 821678 (available Monday to Friday, 10 AM - 6 PM). Any money deducted will be refunded.
For orders that have already been dispatched or processed, cancellation is not possible. Please note that combo orders cannot be partially canceled – the entire order must be canceled.
Our store retains the right to initiate cancellation in certain exceptional cases. In such cases, we will reach out to notify you and initiate a 100% refund.
